Right of withdrawal for customers from Austria
Right of withdrawal
If the customer is a consumer (Section 1 Paragraph 1 Number 2 KSchG), he can withdraw from the contract within a period of 14 days without giving reasons. It is sufficient if the declaration of withdrawal or the contractual item is sent within this period. The withdrawal period begins on the day on which the consumer or a third party named by the consumer who is not the carrier acquires possession of the goods. The revocation must be sent to:
- Grünes Licht GmbH
- Gatterburggasse 23/3, 1190 Vienna
- T: +43 664 4111 240
- Email: info@gruenes-licht.at
Consequences of withdrawal
In the event of an effective withdrawal, the seller has to reimburse the payments made by the customer step by step and to reimburse the necessary and useful effort made by the customer. The customer must postpone the services received and pay the seller a reasonable fee for their use, including compensation for a related reduction in the fair value of the service, as well as for use that goes beyond checking the properties and functionality. In the event of withdrawal, the customer bears the costs of the return. If the customer is an entrepreneur according to § 1 UGB, a revocation is completely excluded.
Right of withdrawal for customers from a member state of the European Union
Right of withdrawal
If the customer is a consumer, he can withdraw from the contract within 14 days without giving any reason. It is sufficient if the declaration of withdrawal or the contractual item is sent within this period. The withdrawal period begins on the day on which the consumer or a third party named by the consumer who is not a carrier takes possession of the goods. The revocation must be sent to:
- Grünes Licht GmbH
- Gatterburggasse 23/3, 1190 Vienna
- T: +43 664 4111 240
- Email: info@gruenes-licht.at
Consequences of withdrawal
In the event of an effective withdrawal, the seller must reimburse the payments made by the customer step by step and replace the necessary and useful effort made by the customer. The customer must postpone the services received and pay the seller an appropriate fee for their use, including compensation for a related reduction in the fair value of the service, as well as for use that goes beyond checking the properties and functionality. If the delivered goods correspond to the ordered ones and the price of the item to be returned does not exceed an amount of 40 euros or if the customer has not yet made the consideration or a contractually agreed partial payment at the time of the revocation, the customer must bear the costs of the return. If the customer is an entrepreneur, revocation is completely excluded.
